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Wednesday, 24th June 2015

Future-proofing eGovernment for a Digital Single Market [Benchmark Insight Report]

Source: European Commission

From Press Release:

A new study on eGovernment services shows that the users are still asked to fill forms with information already available to the administration in more than half of the cases. Only 57% of the public services are available to cross-border businesses and only 41% to other EU citizens across the border. 73% of the public services websites do not have a mobile-friendly version.

The 12th eGovernment Benchmark report is the third edition of the measurement made according to the new eGovernment Benchmark Framework 2012-2015. This framework provides for the use of mystery shoppers, i.e. researchers that assess government websites and services by simulating citizen's journeys through them.

The report analyses all the related services offered online for the following 7 life events, namely:

losing and finding a job,
studying,
starting a business,
moving,
owning a car,
small claims procedure (i.e. civil litigation for low value claims),
regular business operations.

+ Press Release, with links to reports, factsheets and data at bottom of page


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Having begun his career in academic libraries, Adrian Janes has subsequently worked extensively in public libraries, chiefly in enquiry work as an Information Services librarian. In this role he has had particular responsibility for information from both the UK Government and the European Union. He wrote a detailed report on sources for the latter which was published by FreePint in 2007, and has contributed articles to FreePint and ResourceShelf. He is involved in training in information literacy and the use of online reference resources.

A Contributing Editor to DocuTicker, he also write reviews for Pennyblackmusic.

More articles by Adrian Janes »



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