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Tuesday, 22nd April 2014

UK Fixed-line Broadband Performance, November 2013

Source: Ofcom (UK)

From Background:

In order to understand the performance of UK fixed-line residential broadband connections, we commission research to identify the average download speeds that they deliver, along with a number of other metrics which determine the consumer experience of using broadband services. This is the tenth report into fixed-line residential broadband performance that Ofcom has published using data collected by research partner SamKnows Limited (SamKnows) from a volunteer panel of UK residential broadband users.

The present report sets out the findings from data collected during November 2013, during which 735 million test results were collected from a panel of 2,391 UK residential broadband users...

Fixed broadband performance is an issue for many consumers, and Ofcom research conducted in Q1 2013 suggested that 11% of fixed broadband users were ‘very’ or ‘fairly’ dissatisfied with the speed of their connection. Likewise, while 81% of fixed broadband users were either ‘very’ or ‘fairly’ satisfied with the speed of their service, this was lower than the proportion of users who were ‘very’ or ‘fairly’ satisfied with their overall fixed broadband service (88%).

+ Direct link to document (PDF; 454 KB)


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Having begun his career in academic libraries, Adrian Janes has subsequently worked extensively in public libraries, chiefly in enquiry work as an Information Services librarian. In this role he has had particular responsibility for information from both the UK Government and the European Union. He wrote a detailed report on sources for the latter which was published by FreePint in 2007, and has contributed articles to FreePint and ResourceShelf. He is involved in training in information literacy and the use of online reference resources.

A Contributing Editor to DocuTicker, he also write reviews for Pennyblackmusic.

Adrian can be reached at adrian.janes@freepint.com

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