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Sunday, 16th March 2014

UK: A Leading Digital Nation by 2020: Calculating the Cost of Delivering Online Skills for All

Source: Tinder Foundation (UK)

From Executive Summary:

This report sets out, for the first time, the investment needed to equip 100% of the adult population in the UK with the Basic Online Skills they need to regularly use the internet for themselves by 2020. At the time of publication of this report (February 2014), 78% of the UK adult population have Basic Online Skills, leaving 11 million people still left without the basics needed to use the web in the 21st century.

There are many benefits to getting the nation online. For example NHS could save close to £108 million if just 1% of their face to face visits were converted to visits to NHS Choices and the Government saves around £194 per person1 when they do transactions over the internet rather than in person. The average household could save up to £560 a year just by shopping and paying bills online. Using the internet also helps people learn, find a job and stay in touch with loved ones. Overall the UK’s GDP would also benefit substantially.

This model outlines the investment required to get everyone sufficiently skilled that these benefits could be realised.

+ Direct link to report (PDF; 887 KB)


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Having begun his career in academic libraries, Adrian Janes has subsequently worked extensively in public libraries, chiefly in enquiry work as an Information Services librarian. In this role he has had particular responsibility for information from both the UK Government and the European Union. He wrote a detailed report on sources for the latter which was published by FreePint in 2007, and has contributed articles to FreePint and ResourceShelf. He is involved in training in information literacy and the use of online reference resources.

A Contributing Editor to DocuTicker, he also write reviews for Pennyblackmusic.

Adrian can be reached at adrian.janes@freepint.com

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