Tuesday, 17th December 2013
World Travel Market Global Trends Report 2013
Source: World Travel Market (UK)
From Key Findings:
Americas: PANKs – A New Demographic
The travel industry is starting to cater to the ‘Professional Aunt, No Kids’ demographic.
UK: Travel Happiness Index Routehappy.com provides a unique measurement of customer satisfaction via its happiness scores for airlines.
Europe: Next Generation Peer-to-Peer Travel
Peer-to-peer travel services are recording strong growth in Europe, offering authentic experiences at affordable prices.
Travel Technology: Mobile Concierge Travel companies are increasingly using mobile channels to satisfy customers’ needs before, during and after the trip.
Middle East: Low-Cost Goes Upmarket
Middle Eastern consumers have a penchant for luxury, which has led LCCs to introduce business class-style services.
+ Direct link to document (PDF; 3.5 MB)
Having begun his career in academic libraries, Adrian Janes has subsequently worked extensively in public libraries, chiefly in enquiry work as an Information Services librarian. In this role he has had particular responsibility for information from both the UK Government and the European Union. He wrote a detailed report on sources for the latter which was published by FreePint in 2007, and has contributed articles to FreePint and ResourceShelf. He is involved in training in information literacy and the use of online reference resources.
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