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Tuesday, 2nd April 2013

Digital Britain 2: Putting users at the heart of government’s digital services

Source: National Audit Office (UK)

From Key Findings:

The government has made more ambitious plans over the last year, for making public services digital. It is 13 years since the government first announced that it would move public information and transaction services online; a move it initially intended to complete by 2005. Since we last reported in December 2011, the government’s interest has broadened from consolidation of government websites to the more fundamental need to redesign public services with users at the heart. In July 2012, the Civil Service Reform Plan committed the government to becoming digital wherever possible. In November 2012, the Government Digital Strategy was published, which includes ways to help those who are not online to engage with government online...

The Government Digital Strategy is based on sound evidence that many people and small- and medium-sized businesses can access and have the skills to use online public services. From our surveys we found that 83 per cent of people use the internet. Whether people live in a rural or urban area appears to make little difference to their internet use. Age, socio-economic group and disability do affect internet use. Over 90 per cent of those we surveyed who were online were experienced internet users who felt confident about completing online tasks without help. However, 7 per cent of those online lack confidence and may need help to use the internet

+ Full Report (PDF; 545 KB)

+ Executive Summary (PDF; 197 KB)


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Having begun his career in academic libraries, Adrian Janes has subsequently worked extensively in public libraries, chiefly in enquiry work as an Information Services librarian. In this role he has had particular responsibility for information from both the UK Government and the European Union. He wrote a detailed report on sources for the latter which was published by FreePint in 2007, and has contributed articles to FreePint and ResourceShelf. He is involved in training in information literacy and the use of online reference resources.

A Contributing Editor to DocuTicker, he also write reviews for Pennyblackmusic.

More articles by Adrian Janes »



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