Home > DocuBase > Article

« All DocuBase Articles

 

Follow DocuTicker on Twitter Bookmark and Share   Feed

Thursday, 20th December 2012

UK: Consumer Engagement with Energy Markets

Source: House of Commons Energy and Climate Change Committee (UK)

From Summary:

Consumer engagement with the energy market is low and there are various complex reasons for this. This lack of engagement is linked to low levels of competition and a high proportion of customers who are unlikely or unwilling to switch energy supplier in the near future. With little incentive for suppliers to offer consumers a better deal, some customers are getting worse deals than others, and this in turn reduces consumer trust in the energy industry. If Ofgem’s proposals to increase liquidity in the market do not deliver, DECC should be prepared to intervene.

The complexity of the market with its many and varied tariffs has been identified as a key reason for the lack of consumer engagement. Ofgem hopes to increase both engagement and competition by simplifying tariffs and making it easier for consumers to switch. The Government has also pledged to improve the situation for consumers by requiring providers to give all their customers the cheapest tariff they offer....

There is clear evidence that levels of consumer trust in energy suppliers is low, and this may in part derive from a lack of transparency. Some consumers blame energy company profits for rising prices. This is compounded by the lack of clear and understandable public information on energy company profits. Greater transparency is needed in respect of energy company profits and energy prices, including across the whole portfolio of vertically integrated companies.

What consumers pay for their energy will become increasingly important as the rising cost of investing in our energy infrastructure and of paying for DECC’s environmental and social policies is reflected in consumers’ bills over coming decades. Currently, there is some confusion about the impact of this investment on consumers’ bills, and media reporting of these issues has been criticised. Consumers don’t know who to trust for information about energy issues or where to go for advice, and this creates a further barrier to engagement. There is a case for streamlining the various sources of information to provide an independent, reliable and trustworthy source of information about energy issues.

+ Volume I (PDF; 464 KB)

+ Volume II (PDF; 1.4 MB)


Category:

Source:

Views: 1536


Having begun his career in academic libraries, Adrian Janes has subsequently worked extensively in public libraries, chiefly in enquiry work as an Information Services librarian. In this role he has had particular responsibility for information from both the UK Government and the European Union. He wrote a detailed report on sources for the latter which was published by FreePint in 2007, and has contributed articles to FreePint and ResourceShelf. He is involved in training in information literacy and the use of online reference resources.

A Contributing Editor to DocuTicker, he also write reviews for Pennyblackmusic.

Adrian can be reached at adrian.janes@freepint.com

More articles by Adrian Janes »



Please note: DocuTicker's editors collect citations for full-text PDF reports freely available on the web but we do not archive these reports. When you click a link to find and/or download the report, you are leaving the DocuTicker site. DocuTicker makes no representations regarding the ongoing availability of any report or any external resource. Links were accurate as of the date of posting.

« All DocuBase Articles

 

FreePint

FreePint supports the value of information in the enterprise. Read more »


FeedLatest FreePint Content:


  • Click to view the article Making Your Intranet More Effective
    Thursday, 30th October 2014

    As an intranet manager you're likely to have lots of issues with your intranet, irrespective of whether it's 10 years old or 10 weeks old. Fortunately whilst intranets might have their problems, there are lots of opportunities for them to make a significant contribution to the way an organisation creates and manages content and the extent to which it is innovative and collaborative. James Mullan explores how intranet managers can ensure the intranet makes a significant contribution to the organisation as a whole.

  • Click to view the article Should You Put External News on the Intranet Homepage?
    Wednesday, 29th October 2014

    Placing an external news feed on your intranet homepage is an option as long as it provides value to your users. Steve Bynghall explains three reasons to put news on the homepage.

  • Click to view the article Regulatory Compliance - From Chore to Opportunity
    Wednesday, 29th October 2014

    Regulatory compliance has long been the stock in trade of corporate information professionals, and the flow of regulation shows no sign of drying up. Recent European examples cover information provided by credit rating agencies, corporate disclosure of non-financial information, and even the use of Know Your Customer (KYC) due diligence to expose intellectual property infringements. In Britain, recent regulatory activity covers tax avoidance by multinational corporations and corporate disclosure of long term financial viability. Surprisingly, though, some leading businesses see compliance not as a burden but as a transformation opportunity - one that perhaps could be shared by astute information professionals.

  • ... more ...

All FreePint Content »
FreePint Topics »


A FreePint Subscription delivers articles and reports that support your organisation's information practice, content and strategy.

Find out more and order a FreePint Subscription by visiting the
completing our online form: Subscription Order page.


FreePint Testimonials

"Loved it. Very impressed. It was great. A very high calibre event. The people participating were of a very high calibre. Felt that the topics ..."

Read more testimonials and supply yours »







 

 
 
 

Subscribe

Receive the DocuTicker Newsletter each week.

Find out more »

Article Categories

All Article Categories »

Sources

All DocuBase Sources »

Source Categories

All Source Categories »

Archive

All Archives »