Tuesday, 5th June 2012
Europe: Consumer Conditions Scoreboard
Source: European Commission Directorate General for Health and Consumers
Consumer conditions have improved in the majority of Member States, which continues the rebound after the fall in 2009.The biggest improvements were seen in Bulgaria, Belgium, France and Denmark.
At the same time, the persistent existence of unfair commercial practices is a cause for concern. Likewise, knowledge of fundamental consumer rights remains disappointingly low among both consumers and businesses.
While e-commerce continues to grow, it remains largely domestic despite the clear potential in terms of choice and savings across borders. Consumers could be more confident shopping from other EU countries, as cross-border e-commerce appears to be at least as reliable as domestic e-commerce.
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By Adrian Janes
Having begun his career in academic libraries, Adrian Janes is currently an Information Services Librarian with the London Borough of Havering.
In this role, he has particular responsibility for information from both the UK Government and the European Union. He wrote a detailed report on sources for the latter which was published by Free Pint Ltd. in 2007. He is also involved in training and publicising online reference resources and is a regular contributor to DocuTicker.
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