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Tuesday, 4th October 2011

Account Deactivation and Content Removal: Guiding Principles and Practices for Companies and Users

Source: Berkman Center for Internet & Society

From the publication page:

This report explores [account deactivation and content removal] dilemmas and recommends principles, strategies, and tools that companies and users alike can adopt to mitigate the negative effects of account deactivation and content removal. Through case examples, we outline the ways in which platform providers can have a positive impact on user trust and behavior by being more clear and consistent in developing [Terms of Use] and other policies, responding to and evaluating suspected violations, and providing opportunities for recourse and appeal. We also highlight concrete actions that users can take to educate themselves about how the moderation, takedown, and abuse-prevention mechanisms work for the services they use, provide and communicate context where necessary, and engage with companies and other users around such issues.

+ Link to full report (PDF; 236 KB)


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Peggy Garvin, of Garvin Information Consulting, is the author of United States Government Internet Directory (Bernan Press) and Real World Research Skills, 2009 (TheCapitol.Net). In her 20 years in the information business, Peggy has managed electronic information products and services in a variety of environments, including commercial publishing, e-commerce, law firms, and the Congressional Research Service of the Library of Congress. Peggy's work has been recognized with the 2011 SLA Dow Jones Leadership Award. She has a Masters of Library Science degree from Syracuse University School of Information Studies.

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