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Tuesday, 31st May 2011

Internet Phone Calls

Source: Pew Internet and American Life Project

From the report:

After years of modest activity, online phone calling has taken off as a quarter of American adult internet users (24%) have placed phone calls online. That amounts to 19% of all American adults.

On any given day 5% of internet users are going online to place phone calls.

Both figures are marked increases from previous readings in surveys by the Pew Research Center's Internet & American Life Project. Using different question wording, the Project found in February 2007 that 8% of internet users (6% of all adults) had placed calls online and 2% of internet users were making calls on any given day. At various points during the 2000s we asked similar questions and found that at most about a tenth of internet users had ever used the internet to place calls and the daily figure never rose above 1% of internet users.

This was the first time that Pew Internet had asked the question using this wording: “Please tell me if you ever use the internet to make a phone call online, using a service such as Skype or Vonage?/ Did you happen to do this yesterday, or not?” This was the first time that we asked the question and specifically referred to Skype, the popular global service that was recently purchased by Microsoft for $8.5 billion.

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An Info Pro, librarian, entrepreneur, author, worldwide connector and book-lover, Heather Negley is recognized for her new ways of thinking about librarianship, research, social media and creativity. Heather is the founder of HelpALibrarian.com and Zing Information Services. She has most recently been an Information Research Specialist with the Congressional Research Service at the Library of Congress where she provided business research for members of Congress and their staffs. Heather also worked as a research reporter for U.S. News and World Report and as a technical advertising producer on the washingtonpost.com. She received her MS in Library and Information Science from Simmons College in Boston, MA.

Heather can be reached at heather.negley@freepint.com

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