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Thursday, 3rd March 2011

How the Public Perceives Community Information Systems

From summary.

Studies in three cities show that if people believe their local government shares information well, they also feel good about their town and its civic institutions. Those who are avid information consumers from news media and online sources are more likely to be involved and feel they have impact.

Some of findings, especially in surveys conducted in the communities, were notable and surprising:

  • Those who think local government does well in sharing information are also more likely to be satisfied with other parts of civic life such as the overall quality of their community and the performance of government and other institutions, as well as the ability of the entire information environment in their community to give them the information that matters.
  • Broadband users are sometimes less satisfied than others with community life. That raises the possibility that upgrades in a local information system might produce more critical, activist citizens.
  • Social media like Facebook and Twitter are emerging as key parts of the civic landscape and mobile connectivity is beginning to affect people’s interactions with civic life. Some 32% of the internet users across the three communities get local news from social networking site; 19% from blogs; 7% from Twitter. And 32% post updates and local news on their social networking sites.
  • If citizens feel empowered, communities get benefits in both directions. Those who believe they can impact their community are more likely to be engaged in civic activities and are more likely to be satisfied with their towns.

 

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An Info Pro, librarian, entrepreneur, author, worldwide connector and book-lover, Heather Negley is recognized for her new ways of thinking about librarianship, research, social media and creativity. Heather is the founder of HelpALibrarian.com and Zing Information Services. She has most recently been an Information Research Specialist with the Congressional Research Service at the Library of Congress where she provided business research for members of Congress and their staffs. Heather also worked as a research reporter for U.S. News and World Report and as a technical advertising producer on the washingtonpost.com. She received her MS in Library and Information Science from Simmons College in Boston, MA.

Heather can be reached at heather.negley@freepint.com

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