Home > DocuBase > Article

« All DocuBase Articles


Tuesday, 31st August 2010

Interoperability in a Crisis 2: Human Factors and Organisational Processes

Interoperability in a Crisis 2: Human Factors and Organisational Processes
Source: Royal United Services Institute (UK)

Efforts to improve interoperability have tended to focus on the compatibility of the technology and equipment used by such responders, and primarily on the development of secure, resilient and interoperable Information and Communication Technology (ICT) systems. However, technological solutions will not significantly improve interoperability if the human factors that drive the use of that technology are not well understood. Communication is more than just the C of ICT.

This report sets out why a better understanding is needed of the relationship between the different responder agencies, how these differences affect the way they are able to work together, and how the barriers to interoperability that have been allowed to develop in the past can be avoided and removed. It sets out the case for creating a single responsible owner for emergency response within central government to ensure that the needs of the emergency response community can be considered holistically, and considers the factors that will determine the success or failure of such an initiative.

+ Direct link to document (PDF; 1.2 MB)



Please note: DocuTicker's editors collect citations for full-text PDF reports freely available on the web but we do not archive these reports. When you click a link to find and/or download the report, you are leaving the DocuTicker site. DocuTicker makes no representations regarding the ongoing availability of any report or any external resource. Links were accurate as of the date of posting.

« All DocuBase Articles



Article Categories

All Article Categories »


All DocuBase Sources »

Source Categories

All Source Categories »


All Archives »